Account Manager (f/m/d)

Working in a fast-paced environment with challenging tasks (zero-boredom-guarantee)

High ownership and responsibility to manage your own projects

Rapid development with a steep learning curve

Awesome team events and an inclusive company culture with a diverse team

A hybrid work environment and a nice office in Berlin, Prenzlauer Berg

Own a portfolio of mid-market B2B customers to drive adoption, retention and expansion

Build trusted relationships with key stakeholders (executive sponsors and operational users)

Run scalable onboarding programs that shorten Time-to-Value and accelerate product adoption

Create and execute standardized Success Plans tied to customer goals and measurable KPIs (e.g., adoption, usage, renewal)

Use product and usage data to identify churn risk and upsell/cross-sell opportunities - translate insights into clear, actionable plans

Monitor customer health (usage, engagement, support trends) and proactively mitigate risks

Communicate customer needs and product feedback to Product Management - act as the Voice of the Customer

Improve Account Management playbooks and processes to enable consistent, scalable outcomes across the team

3+ years of Account Management in a B2B SaaS environment with proven results in retention and expansion

Track record of managing multiple mid-market accounts and delivering measurable outcomes

Strong stakeholder management and project management skills - able to influence at executive and operational levels

Comfortable working with CRM, customer-success and analytics tools (experience translating data into action)

Native-level German and fluent English

Nice to have: experience in procurement, supply-chain management or procurement tech startups

Affinity for tech and data-driven decision making

Honest, fast, and open collaboration as well as strong communication skills

Resourceful self-starters who hold themselves to high standards, have attention to detail, are intrinsically motivated & eager to learn on a daily basis

Proactive hands-on working style with passion for customer-facing tasks

Team members who are excited about our mission & tech

If you’re thrilled to have a business impact and like the startup spirit, we’d love to talk to you!